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Refund Policy

5th Clause: Fees, Compensation, Refund and Unlawful Conduct

  • 5.1.
    The subscribers pay for signing in to and access the Chat Hosts, on basis of per minute fees to access available areas of Entertainment foreseen in clause 2 above. The amounts in question are subject to change at's own discretion and without previous consent of the Subscriber.
  • 5.2.
    "Preview live video chat" with the Chat Hosts is free, but if a subscriber wants to access the full feature service ("Personal Consultation") he/her must click on "Consult Now!" button and from that point on stays virtually alone in the video chat room with the Chat Host entering into a mode where the experience is charged on a per-second basis.
  • 5.3.
    Billing of a given account (the actual price payable per-minute for the chosen access) depends on the physical location where the account has been created.
  • 5.4.
    In case of any query Duodecad IT Services Luxembourg S.a.r.l.. will be able to help you regarding your transactions made through different payment providers as well, by contacting the provider in question. Therefore, for billing information and support the following contacts should be used: DDITServices Support or send an email to
  • 5.5.
    For banking expenses information, each subscriber should consult directly his/her bank.
  • 5.6. will not take responsibility for any difficulty occurring outside
  • 5.7.
    Any complaint should be placed within 24 hours at: - Customer Service.
  • 5.8. - Customer Service team carefully investigates all reports using chat logs and other data at its disposal.
  • 5.9. will only compensate/refund the price paid by subscribers in the amount proportionally determined in accordance to the price paid and problem effectively reported when any money is lost due to dysfunction of
  • 5.10.
    In the event that a transaction is refunded and at own discretion, the correspondent amount (determined in accordance to the foreseen in point 5.9 above) will be credited in the credit card that was used to make the original purchase or, alternatively, will be compensated by granting free access to the subscriber for a certain timeframe.
  • 5.11.
    Notwithstanding the referred in the previous numbers, will not be liable for any defamatory, offensive or illegal conduct of any subscriber, or for any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft or destruction or unauthorized access to, alteration of or use of records, whether under contract or tort theory, or under any other cause of action, for any amount over and above the amount paid by the subscriber to
  • 5.12.
    Under no circumstances, including, but not limited to, negligence, shall or any of its related, affiliated companies be liable for any direct, indirect, incidental, special, consequential or punitive damages that result from the use of, or the inability to use the service, without prejudice of the established in the present clause.
  • 5.13.
    Any payments made in violation to the present Terms and Conditions shall be immediately cancelled.
  • 5.14.
    Cases of dishonest behavior related to online transactions are handled with high priority keeping, however, in mind the subscriber's privacy. Such cases may be outsourced to companies specialized in this field.
  • 5.15.
    In case of any fraudulent transaction reserves the right to use all available information at its disposal during any kind of legal procedure. Including, without the claim of completeness, browser history, IP and e-mail addresses and any other traceable activity. During such legal procedures might involve other, professional investigator parties and share certain information in order to comply with federal law, vindicate its rights and represent the best interests of its Customers.
  • 5.16. grants full cooperation to legal authorities investigating fraudulent transactions and other matters falling under legal jurisdiction as well as we respond to subpoenas and court orders.

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